Seamless collaboration saves time and enhances working process

Cook Storage is a small team operating in the U.S. and Canada. Travel to and from each location is expensive, so the company depends on prompt and secure communications about tasks and processes. "We tried using MS Outlook's Task feature, but it required a lot of training for inexperienced computer users, and the Task list crashed from time to time after updates. After lots of frustration over three years, we found Wrike it's simple for users saves us a lot of time Our miscommunication rate has dramatically decreased." said John Gabaldon, managing partner of Cook Storage.

They keep track of tasks in many areas from finance to facility maintenance. In Wrike it is very easy to do. Cook Storage team members create tasks from MS Outlook by adding wrike at wrike.com to the email recipients. Then they can go to www.wrike.com, check up-to-date status information and collaborate with each other.

"Because it's simple for users, I encourage the team members to periodically enter their progress and whenever they come to a block, to reassign the task. There is no complexity or bureaucracy. Since we can access Wrike from a computer, this saves us a lot of time. It also reduces the number of errors we make," explained John.

"We assign tasks on critical issues, e.g. those connected with logistics or customer satisfaction, in Wrike to inform everyone on the team of the urgent matter," John pointed out. Wrike gives John confidence that across an entire continent each team member immediately sees the current status and can proceed with tasks at once.

"Our miscommunication rate has dramatically decreased," summarized John. Wrike is so easy to use that everyone on Cook Storage team intuitively understood the working process. It takes minutes to get started with assigning tasks in Wrike because it is so conveniently integrated with email. Then people start to collaborate and quickly get involved. Since Wrike is Web-based, it is ubiquitous. So John's team started to contribute not only from their workplaces, but from home as well. This is particularly helpful, since the business is separated between several locations and time zones.